At Wingfusion eCommerce (OPC) Pvt. Ltd, we value our customers and strive to provide a seamless shopping experience. This Refund and Cancellation Policy outlines the terms for cancellations, returns, and refunds for our products, which include women's clothing (western), men's fashion, men's shoes, men's watches, and winter collections for men and women.
1. Cancellation Policy
1.1 Order Cancellations by Customer
- Orders can be canceled before shipment. Once an order is shipped, cancellations will not be allowed.
- To cancel your order, contact us at info@wingfusiononline.com or 7383821908 with your order details.
1.2 Order Cancellations by Wing Fusion Online
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock.
- Payment was not successfully processed.
- The order could not be verified due to incomplete or inaccurate information.
In such cases, we will notify you and provide a full refund if payment has already been made.
2. Refund Policy
2.1 Refund Eligibility
- Refunds are applicable only for returned products that meet our Return Policy conditions (see Section 3).
- Refunds are not applicable for:
- Products damaged due to misuse or mishandling.
- Products not returned in original packaging with tags intact.
2.2 Refund Process
- Refunds will be initiated within 7–10 business days after the returned product is inspected and approved.
- Refunds will be processed via the original payment method used for the purchase.
2.3 Non-Refundable Items
Certain items are non-refundable, including:
- Clearance or final sale items.
- Gift cards or promotional vouchers.
3. Return Policy
3.1 Return Eligibility
- Returns are accepted for eligible products within 7 days of delivery.
- The product must be unused, in original condition, and with all original tags and packaging intact.
3.2 How to Initiate a Return
- To initiate a return, contact our support team at darshanprajapati1908@gmail.com or 7383821908 with your order details and reason for return.
- Once your return request is approved, we will provide you with further instructions.
3.3 Return Shipping
- Customers are responsible for return shipping charges unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure safe delivery of the returned product.
4. Exchange Policy
4.1 Exchange Eligibility
- Exchanges are allowed for size, color, or product defects, subject to availability.
- To request an exchange, contact us within 7 days of delivery.
4.2 Exchange Process
- If the requested product is unavailable, we will offer you a refund or the option to choose an alternative product of equal value.
5. Important Notes
- Inspection: All returned products will be inspected upon receipt to ensure they meet the return criteria.
- Processing Time: Refunds, cancellations, or exchanges may take 7–10 business days to process.
- Communication: We will keep you updated via email or phone throughout the process.
6. Contact Us
For any questions or assistance regarding our Refund and Cancellation Policy, please reach out to:
Wing Fusion Online
Email: info@wingfusiononline.com
Phone: 7383821908
We are here to help and ensure your shopping experience with us is satisfactory!
