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Shipping and Return Policy

At Wingfusion eCommerce (OPC) Pvt. Ltd., we are committed to delivering your orders efficiently and handling returns with care. This Shipping and Return Policy outlines the terms and conditions for shipping, delivery, and product returns for our products, which include women's clothing (western), men's fashion, men's shoes, men's watches, and winter collections for men and women.

1. Shipping Policy

1.1 Shipping Charges

Shipping charges vary based on the delivery location and the weight of the order. The exact charges will be displayed at checkout before you confirm your order.

1.2 Shipping Time

Orders are typically processed within 1–3 business days. Delivery times depend on your location:

  • Urban areas: 3–5 business days
  • Rural or remote areas: 5–7 business days

1.3 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment on our courier partner's website.

1.4 Delivery Issues

If your order is delayed or you experience any delivery issues, contact our support team at info@wingfusiononline.com or call us at 7383821908.

2. Return Policy

2.1 Return Eligibility

Returns are accepted for eligible products within 7 days of delivery. The product must be:

  • Unused and in original condition
  • With all original tags and packaging intact

2.2 How to Initiate a Return

To initiate a return, contact our support team at darshanprajapati1908@gmail.com or call us at 7383821908 with your order details and reason for return. Once your request is approved, you will receive instructions for returning the product.

2.3 Return Shipping

Customers are responsible for return shipping charges unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure safe delivery of the returned product.

2.4 Inspection and Refund

All returned products will be inspected upon receipt to ensure they meet the return criteria. Refunds for approved returns will be processed within 7–10 business days via the original payment method used for the purchase.

3. Important Notes

  • Clearance or final sale items are non-returnable.
  • Gift cards or promotional vouchers are non-refundable.
  • Contact us for any issues or questions at info@wingfusiononline.com or call 7383821908.